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Medical house · Left Bank, Antwerp

Complaints

We want to provide good and safe care. Still, something can go wrong, or you may be unhappy about something. We would like to hear about it. Your complaint helps us improve our care.

You can also first discuss your complaint in person with the care provider involved or with reception. If that does not work, or if you would rather put your complaint in writing, please use this form. You can hand it in at reception, put it in our letterbox or send it by post.

Your complaint will not affect the care you receive from us.

How to submit a complaint

  • Online, using the form below.
  • On paper: print the complaint form (PDF) and fill it in. Hand it in at reception, put it in our letterbox or send it by post to Huisartsen Blancefloer, Blancefloerlaan 69, 2050 Antwerp. Reception can also give you a copy of the form.

Submit a complaint online

Fields marked * are required.

1Your details

Please give at least a phone number, email address or postal address, so that we can reach you.

How would you like us to contact you?

2Are you making this complaint on behalf of someone else?

Your relationship to the patient: *

3What is your complaint about?

Who or what is your complaint about? (more than one answer possible)

4What happened? *
5What were the consequences for you?
6Have you already talked about this with someone at the practice?
on
7What do you expect from us?

(more than one answer possible)

Your complaint goes directly to the staff who handle complaints. We keep it for up to 5 years after it has been dealt with. Privacy statement

What happens with your complaint?

  1. Within 5 working days you will receive confirmation that we have received your complaint, with the name of the person handling it.
  2. We look at your complaint together with the staff member(s) involved. If needed, we will invite you for a conversation.
  3. You will receive a reply within 30 days. If that is not possible, we will tell you why and when you can expect a reply.
  4. We discuss complaints (without your name) within our team, to improve the way we work.

Your privacy

We use your details only to handle your complaint. Only the staff handling your complaint can see your details. We do not keep the form longer than necessary.

Not satisfied with how we handled your complaint?

You can contact:

Federal Ombudsman Service for Patient Rights

This service mediates in complaints about care providers outside hospitals, such as a GP.

Galileelaan 5 bus 2, 1210 Brussels
Dutch-speaking service: 02 524 85 20, bemiddeling-patientenrechten@health.fgov.be
French-speaking service: 02 524 85 21, mediation-droitsdupatient@health.fgov.be

Provincial Council of the Order of Physicians (province of Antwerp)

For complaints about a doctor’s professional conduct.

Your health insurance fund (ziekenfonds)

For questions about your registration with the medical house or about costs.